What is the CNipIT?
When the consumer enters their information, a notification gets sent to all available agents and the first to claim (by calling or texting the lead) gets the lead. Their photo and phone number will then show up in the Plugin as “matched”.
If no agent claims the lead within 2 minutes, the consumer gets a notice that all agents are temporarily tied up, with the assurance that they will hear from someone soon. Unclaimed leads are available to claim in an agent app’s lead history.
The Plugin will pop up (and only if at least one agent is available) 10 seconds after a users arrives at a website or web page (account admin can modify to any number of second, or "onscroll" or "never". The user can minimize the popup and continue browsing to “reach out” when they are ready. The Plugin will “pop up” only once per user session.
Can I control who gets leads?
Of course. First, only agents who are “available” in the Connect Now app will receive leads. You can add all of your agents or just a subset of agents to the CNipIT.
How do I know what happened with my leads?
Connect Now offers a dashboard where an office admin and/or broker can see what leads come in through the Plugin, who claimed them and the time to claim. You can also add and remove agents from the Plugin with this dashboard and view activity by time frame.
Can I send the Plugin leads to my CRM or have them emailed to me?
Of course. When you set up the Plugin, you can indicate that you’d like leads sent to a particular email address (or addresses) and we integrate with a large number of CRMs.