Claiming leads within the Connect Now App is easy. There are a few different ways that an agent can claim a lead.
1. Instant connection from the CNipIT.
When a potential customer visits a website with the CNipIT installed, they can enter their information and instantly be connected with an available agent.
2. Unclaimed leads
If a customer requested was missed by an available agent, they will display to all available agents within the Connect Now app on their homepage as an "Unclaimed Lead". Any available can claim these leads (unless a brokerage has custom routing) and they will no longer appear here once they are claimed.