Office Admin Dashboard Reporting Follow

Connect Now helps brokerages better manage their business by providing unprecedented visibility into agent response times and lead outcomes through integrated reporting and analytics.

To log into your dashboard, visit https://app.connectnowinc.com and use your Connect Now App login credentials.

From the Overview screen you can see statistics for the entire organization

From the Agents screen you can see statistics for each Agent on your team including;

1. Requests - this is the number of requests that were available to this agent during the reporting period

2. Claimed Requests - this is the number of requests successfully claimed by this agent

3. Total Claimed Leads - includes Claimed Requests plus any "repeat" leads that were Auto Assigned to that agent

4. Response Rate - the % of incoming requests claimed by that agent 

5. Average Response Time - median response time for the agent to claim leads in the app

6. Uptime - How often the agent is available to claim leads

Agent names are now searchable, and agent names and email addresses can be arranged alphabetically.