Often, business owners want certain leads to go to a particular group or “team” as a subset of their organization. This is easily done with team-based routing. Admin users can create an unlimited number of teams and sub-teams for routing. In addition, reporting can show the data for the entire organization as well as for individual teams. Team routing gives organizations maximum flexibility.
Real-world example: A brokerage has a number of offices in a given geographical area. It creates teams for each office so that leads coming in for properties that correspond to those offices go directly to those agents.