To grant Office Admin permissions your Account Administrator has to set your permissions. They can do that by logging into their dashboard and then:
- Open the drop down menu and select "Settings" and then "Manage Users"
- In the Change Team window, select the name of the team to grant permissions over
- In the list of team members that appears, go to the Office Admin column for the agent to be granted permissions and change the setting to Yes
- The selected agent will now have the ability to re-assign unclaimed leads and contacts that are associated with that team