Dynamic Allocation Routing Follow

Dynamic allocation is a way of “spreading the opportunity” of leads coming in without compromising too much on consumer response times. In dynamic allocation, the system looks at lead claim activity in the last 24 hours. Agents who have already claimed one lead (in the last 24 hours) are in one “bucket”, agents who have claimed two leads are in another “bucket” and so on. Admins can set the “interval” between buckets, which defaults to 5 seconds.

Example: Dynamic Allocation is set to “on” for a team, with a 5 second interval. When a lead comes in, agents who have not claimed any leads in the last 24 hours will get notified first, followed by (5 seconds later) agents who have claimed one lead, followed by (5 seconds later) agents who have claimed 2 leads, and so on. If the lead is claimed at any time, additional agents will not be notified.